We understand that sometimes things may not go as expected, and we apologize if our services did not meet your needs. As a service-based media production company, we are committed to ensuring your satisfaction. That's why we proudly offer a 100% satisfaction guarantee or your money back.
If, within 14 days of delivery, you find yourself unsatisfied with our services or if the agreed Key Performance Indicators (KPIs) were not met, we are here to make it right. Initiating a refund is simple. Just visit our Contact Us page and provide the email address associated with your order. Our dedicated customer support team will promptly assist you in the refund process.
We want to emphasize that your feedback matters to us. It helps us improve our services and better meet your expectations in the future. We take every refund request seriously and use them as an opportunity to evaluate and refine our processes.
Please note that our refund policy does not cover any promotional or limited-time offers. Additionally, as our services are intangible and not physical products, we offer reimbursement in the form of online credit. This credit can be applied towards future services, ensuring that you have the opportunity to experience the quality and value we strive to provide.
We genuinely value your business and are committed to your satisfaction. If you have any further questions, concerns, or feedback, please do not hesitate to contact us. Our friendly team is here to assist you every step of the way.